Consumer Information on Withdrawal
Detailero customer digital service. You can withdraw within 14 days of creating your account without giving a reason – and you can likewise delete your account at any time in the settings.
Effective from 10 August 2026
This document is an informative translation. The Czech version is legally binding. View the Czech version
1. The consumer's right
A consumer may withdraw from a distance contract for the customer digital service within 14 days of creating the account without giving a reason. The consumer may also delete the account at any time; deletion in practice ends the provision of the service.
2. Immediate provision
By registering, the consumer requests that Detailero start providing the digital service immediately. Since the customer service is not paid for with money, this commencement does not in itself limit the rights granted to the consumer by mandatory legal provisions.
3. How to withdraw
The notice can be sent to info@detailero.com or by post to Detailero s.r.o., Uralská 689/7, Bubeneč, 160 00 Praha 6. It is enough to state clearly that the consumer is withdrawing and to identify the account. The contact phone number +420 725 007 632 is for questions; we recommend submitting the withdrawal in writing so that it can be proven.
4. Model form
Addressee: Detailero s.r.o., Uralská 689/7, Bubeneč, 160 00 Praha 6, info@detailero.com
I hereby give notice that I withdraw from the contract for the use of the Detailero customer digital service.
- Account e-mail: ____________________
- Name: ____________________
- Date: ____________________
- Signature (paper submissions only): ____________________
5. Consequences
Detailero will disable the account and handle the data in accordance with the Privacy Policy . Data that a Studio, as an independent controller, has already received at the user's request are a matter for the user to resolve with that Studio. The global VIN history is not private account content and is retained under the conditions set out in the documents.