Account and Data Deletion

1. The Detailero app

The Detailero app (developer Detailero s.r.o.) is intended for car owners who are looking for a detailer and sending inquiries. To delete your account in it:

• tap Menu in the bottom bar,
• choose Settings (Nastavení),
• open Security and privacy (Bezpečnost a soukromí),
• tap Delete account (Smazat účet),
• confirm by typing the word SMAZAT.

On the web, the path is the same: Account → Settings → Security and privacy .

2. The Detailero Studio app

The Detailero Studio app (developer Detailero s.r.o.) is intended for detailing studios. To delete your account in it:

• open Více (More) in the bottom bar,
• choose Účet (Account),
• tap Smazat účet (Delete account),
• confirm by typing the word SMAZAT.

What happens next depends on your role:

• A studio employee loses sign-in access and their employee record is anonymized. The studio continues to operate.
• An owner who is alone in the studio deletes the studio at the same time: the profile is hidden from the public directory, the subscription is canceled and the studio's data is permanently erased after 30 days (see section 5).
• An owner whose studio has other people in it must first remove the other members. The app warns about this, because otherwise colleagues would lose access to their jobs.

3. Deleting individual data without closing the account

You do not have to close your whole account because of one item. A signed-in user can delete the following themselves, immediately:

• a car from the garage: Garage (Garáž) → Remove (Odebrat) next to the vehicle,
• your own review: Menu → My reviews (Moje recenze) → Delete review (Smazat recenzi),
• a saved detailer: by tapping the heart on their profile,
• name, phone or e-mail: Settings → Profile (Profil).

You can download a copy of your data in Settings → Security and privacy → Export data (Export dat) as a JSON file. A deleted item disappears from active systems without undue delay; technical backups are overwritten within 7 days at the latest. Inquiries you have sent remain with the studio you sent them to for the period stated in the Privacy Policy .

If you want to delete something that cannot be deleted in the app, write from your account's e-mail address to support@detailero.com. We will handle the request within 30 days at the latest.

4. What is deleted with a closed account

• login credentials, that is, e-mail and password,
• name, phone number and profile photo,
• for a studio owner, the studio's contact details and its listing in the directory,
• for a customer account, the garage, public reviews, saved preferences and favorite studios,
• any running subscription is ended.

Deletion is permanent; the account cannot be restored. Signing in again with the same e-mail creates an empty account with no link to the original data.

5. What remains stored and why

After an account is deleted, only what someone is required by law to keep, or what does not belong to your account, remains. Each item has its own reason and period:

• Detailero's subscription invoices (applies to studios) – these are Detailero's tax documents. We archive them for 10 years from the end of the tax period in which the supply took place (§ 35 of the Value Added Tax Act, zákon o dani z přidané hodnoty), with the details valid at the time of issue, because a document must not be changed retrospectively.
• Jobs and invoices a studio keeps about you (applies to customers) – the studio manages them as an independent controller, not Detailero. They do not disappear when you delete your account with us; how long the studio keeps them is set by its own legal obligations. Ask the studio directly for erasure or restriction.
• Studio data (applies to studios) – clients, vehicles, jobs, notes and invoices issued to the studio's clients are permanently erased 30 days after the studio is deleted, in line with the Data Processing Addendum ; until then, support can restore the studio or hand over its invoices on request. Archiving issued invoices is the studio's obligation, so download them before deleting.
• The entry in the vehicle's VIN history – the date, the type of service and the studio that performed it. It belongs to the car, not to the account, and carries no name or contact details of the owner, so it remains. You can report an incorrect entry for correction or removal. For a studio that no longer operates, only its name is shown, with a note saying so.

Details are in the Privacy Policy .

6. If you cannot get into the app

If you cannot sign in, write from your account's e-mail address to support@detailero.com. We will handle the request within 30 days at the latest. For verification, we may ask for additional information, so that no unauthorized person gains access to someone else's account.

7. Deletion requests by e-mail

The Czech version of this page ends with an English summary of sections 1–6; this page is in English in full, so the summary is not repeated here. You can send any deletion request from your account's e-mail address to support@detailero.com.